『Abstract
With the booming of the solar water heater industry, the problems
of the service of solar water heaters have distinctly emerged
and seriously curbed the development of the solar water heater
industry. These problems can solved effectively by establishing
a complete solar water heater service industry and integrating
the advantages of the mutually independent service modes and service
organizations. This paper first defines the study of the solar
water heater service industry and then studies the driving factors
and functions of the service industrialization of solar water
heaters.
Key words: Solar water heater; service; service industrialization』
1. Introduction
2. Problems of the service of solar water heaters
2.1. Contradiction in the distribution of service resources
2.2. Lack of professional and talented service personnel
2.3. Lack of standardized service standards
2.4. Lack of service guidance policies
3. Driving factors of the service industrialization of solar water
heaters
3.1. Connotation of the service industrialization of solar
water heaters
3.2. Internal driving forces of the service industrialization
of solar water heaters
3.2.1. Rapid development of the solar water heater industry
3.2.2. Fierce competition of the solar heater enterprises
3.2.3. Demand for resource integration between enterprises
3.3. External driving factors of the service industrialization
of solar water heaters
3.3.1. Larger demand for product service
3.3.2. Demand for the effective distribution of social resources
3.3.3. Great support of government policies
3.3.4. The on-going industry chain of solar water heaters
4. Functions of the service industrialization of solar water heaters
4.1. Integrating service organizations to realize sharing
of service resources
4.2. Multi-win mechanism based on sharing of both benefits and
risks
4.3. Linkage mechanism of cost saving and benefit and efficiency
multiplication
4.4. making service quality innovated constantly and exceed customer
expectations
5. Conclusions
Acknowledgements
References