Li,X. and Liu,W.(2011): Study on the industrialization of servicing of solar water heaters. Energy Procedia, 5, 513-519.

『太陽温水器の提供の産業化について研究』

『Abstract
　With the booming of the solar water heater industry, the problems of the service of solar water heaters have distinctly emerged and seriously curbed the development of the solar water heater industry. These problems can solved effectively by establishing a complete solar water heater service industry and integrating the advantages of the mutually independent service modes and service organizations. This paper first defines the study of the solar water heater service industry and then studies the driving factors and functions of the service industrialization of solar water heaters.

Key words: Solar water heater; service; service industrialization』

1. Introduction
2. Problems of the service of solar water heaters
　2.1. Contradiction in the distribution of service resources
　2.2. Lack of professional and talented service personnel
　2.3. Lack of standardized service standards
　2.4. Lack of service guidance policies
3. Driving factors of the service industrialization of solar water heaters
　3.1. Connotation of the service industrialization of solar water heaters
　3.2. Internal driving forces of the service industrialization of solar water heaters
　　3.2.1. Rapid development of the solar water heater industry
　　3.2.2. Fierce competition of the solar heater enterprises
　　3.2.3. Demand for resource integration between enterprises
　3.3. External driving factors of the service industrialization of solar water heaters
　　3.3.1. Larger demand for product service
　　3.3.2. Demand for the effective distribution of social resources
　　3.3.3. Great support of government policies
　　3.3.4. The on-going industry chain of solar water heaters
4. Functions of the service industrialization of solar water heaters
　4.1. Integrating service organizations to realize sharing of service resources
　4.2. Multi-win mechanism based on sharing of both benefits and risks
　4.3. Linkage mechanism of cost saving and benefit and efficiency multiplication
　4.4. making service quality innovated constantly and exceed customer expectations
5. Conclusions
Acknowledgements
References

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